Neff H56G20N3GB User Manual download pdf (Page 11)

Malfunction table

Malfunctions often have simple explanations. Please refer to the

malfunction table before calling the after-sales service.

If a meal does not turn out exactly as you wanted, refer to the

Tested for you in our cooking studio section, where you will

find plenty of cooking tips and tricks.

ã=Risk of electric shock!

Incorrect repairs are dangerous. Repairs may only be carried

out by one of our trained after-sales engineers.

You can take remedial action yourself for some error

messages.

Troubleshooting

After-sales service

Our after-sales service is there for you if your appliance needs

to be repaired. We will always find the right solution in order to

avoid unnecessary visits from a service technician.

E number and FD number

When calling us, please give the product number (E no.) and

the production number (FD no.) so that we can provide you with

the correct advice. The rating plate bearing these numbers can

be found on the right-hand side when you open the appliance

door. To save time, you can make a note of the number of your

appliance and the telephone number of the after-sales service

in the space below, should it be required.

Please note that there will be a fee for a visit by a service

technician in the event of a malfunction, even during the

warranty period.

Please find the contact data of all countries in the enclosed

customer service list.

To book an engineer visit and product advice

Trust the expertise of the manufacturer, and rest assured that

the repair will be carried out by trained service technicians

using original spare parts for your domestic appliance.

This appliance corresponds to the standards EN 55011 and

CISPR 11. It is a Group 2, Class B product.

Group 2 means that microwaves are produced for the purpose

of heating food. Class B states that the appliance is suitable for

private households.

Technical data

Error message Possible cause Remedy/Note

The appliance does not work The plug is not plugged into the mains. Plug the plug in

Power cut Check whether the kitchen light works.

Faulty circuit breaker Look in the fuse box to make sure that the

fuse for the appliance is OK.

Incorrect operation Switch off the circuit breaker in the fuse

box. Reconnect it after approx.

10 seconds.

Three zeros flash in the display. Power cut Reset the time.

The appliance is not in operation. A

cooking time appears in the display.

The rotary selector was accidentally pressed. Press the "stop" button.

The "start" button was not pressed after the set-

ting was made.

Press the "start" button or clear the setting

by pressing the "stop" button.

The microwave does not work. The door was not fully closed. Check whether food remains or foreign

material is trapped in the door.

The "start" button was not pressed. Press the "start" button.

The food takes longer than usual to

heat up

The microwave power setting was too low. Select a higher microwave power setting.

You have placed a larger amount of food than

normal in the appliance.

Double the amount = double the cooking

time.

The food was colder than usual. Stir or turn the food during cooking

The turntable is making a scratching

or grinding noise.

There is dirt or a foreign object in the area

around the turntable drive.

Clean the roller ring and recess in the

cooking compartment.

Microwave operation has been can-

celled for no apparent reason.

The microwave has a fault. If this fault occurs repeatedly, please call

the after-sales service.

E no.

FD no.

After-sales service

GB 0844 8928989

Calls from a BT landline will be charged at up to

3 pence per minute. A call set-up fee of up to 6 pence

may apply.

IE 01450 2655

Input voltage AC 230 V50 Hz

Power consumption 1450 W

Maximum output power 900 W

Grill power 1200 W

Microwave frequency 2450 MHz

Fuse 10 A

1 2 ... 6 7 8 9 10 11 12 13 14 15 16 ... 19 20

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Neff H56G20N3GB User Manual Page 11

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